Case study
Stevens & Bolton
One of Stevens & BoltonB次元官网网址檚 four published values is commitment to quality, which it says includes the embrace of progressive innovation and "to continuously seek improvements" across the entire business. On his arrival, partner Ian Craig was quick to embody this ethos B次元官网网址 he well knew that clients would benefit from a very specific piece of new technology.
The challenge: More efficient, sustainable, and secure document and project management
Craig explains: B次元官网网址淚B次元官网网址檇 used HighQ at my previous organization, and I found it so user-friendly that I decided to pitch it to others in the real estate team as potentially much more beneficial for clients than other document-sharing options. Many of our largest clients have multiple sites of business nationwide, and this seemed a really good way of streamlining our service delivery, and hopefully encouraging them to stick with us in the process.B次元官网网址
Project manager Ali Bown adds: B次元官网网址淗ighQ has made the business of project management much more flexible for everybody, as the system allows you to manage separate streams of a project, or different projects, in several parts of an organization simultaneously B次元官网网址 and with the transparency of all sides easily able to see what needs to happen next on a deal at any time.
B次元官网网址淎t the same time, we have an internal drive to use less paper wherever thatB次元官网网址檚 possible B次元官网网址 to be more environmentally-friendly, as well as reducing the cost of both delivering and storing hard-copy documents.B次元官网网址
One further, related driver is effective risk management and regulatory compliance. Craig continues: B次元官网网址淚t was recognized that at the same time as delivering superior client service, we could ensure compliance with requirements such as the EU General Data Protection Regulation within a stricter data protection environment more broadly.B次元官网网址
The solution: HighQ for document-sharing, a path for multiple practices
Craig and Bown say theyB次元官网网址檝e spent some time collaborating on this implementation as a project, which they anticipate will comprise several phases, increasing both usage and use cases in a measured and quantifiable way.
B次元官网网址淭he first destination is very much establishing it as a document-sharing platform,B次元官网网址 says Craig. B次元官网网址淗owever, our hope and expectation is that in time it will be used widely across most of our practice areas.B次元官网网址 Of these there are many B次元官网网址 banking and finance, employment, corporate and commercial, to name a few where the value could be spread. Craig anticipates the advantages for client collaboration and project management may be even more apparent when it comes to the document workload of colleagues in the corporate practice.
The pair report that one significant aspect of the return on their investment lies in how quickly a new HighQ client site can be up and running B次元官网网址 which is good news indeed, as the firm is producing plenty of them. B次元官网网址淚tB次元官网网址檚 an extremely efficient process, which has been great as weB次元官网网址檝e also done quite a bit of work around cost and pricing,B次元官网网址 explains Bown. The firm has even hired several paraB次元官网网址s specifically to build HighQ sites, a task they can complete in a matter of hours, says Craig. One of these paraB次元官网网址s has been demonstrating their work to several of the corporate and employment partners as part of the push to win over other parts of business to the cause.
He continues: B次元官网网址淚tB次元官网网址檚 so simple to set up and enable the access for everyone that needs it, and I also like that you can brand the sites as an extension of the clientB次元官网网址檚 business, as well as the seamless integration with our document management system.B次元官网网址
Bown adds that training needed for any new users is an attractively straightforward business as well, and HighQ has proactively helped teams to make the most of whatB次元官网网址檚 possible within the system by sharing examples.
The result: Higher quality client experience is the clearest indicator of value
Measuring the efficiency of the greater capacity for information-sharing and collaboration in terms of the time saved on tasks overall is still a work in progress. However, Craig estimates that up to 10 weeks of secretarial time could be saved in the next year alone. And Bown anticipates additional business gains materializing from the recent acquisition of HighQ by Thomson Reuters B次元官网网址 such as through the application of artificial intelligence and document assembly into document flows B次元官网网址 as well as following planned future investment in B次元官网网址 project management expertise at Stevens & Bolton.
But at this phase of the implementation, the clearest indicator of value could simply lie in the quality of the client experience itself. B次元官网网址淲e have one large client that was so attracted by the system, it has somewhat reinvigorated our relationship with them after we took it to them. It changed the conversation, and thereB次元官网网址檚 benefit in that alone,B次元官网网址 says Craig.
B次元官网网址淭hatB次元官网网址檚 our existing clients, but weB次元官网网址檙e in growth mode now and even seeing new clients inquiring about HighQ.B次元官网网址 So, as well as having better conversations by pitching the potential of document collaboration, the firm may be avoiding the occasional difficult one as well.
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